The updates include a new logo and brand identity. This is the precursor to an updated website and refreshed marketing materials - both of which we're pleased to say are in the pipeline.

The quality of our products and services will remain the same, if not better. Our commitment to delivering high-quality, reliable and innovative solutions remains unchanged. We now have a brand that is as innovative and reliable as the Metal Detectable & X-Ray Visible solutions you've come to rely on and trust.

Existing customers will not experience any disruption in service or product availability. All current agreements and support will continue as before. This brand refresh is aimed at improving your experience with us.

Detectamet has not been bought out. There is no change in ownership or leadership. Our brand refresh is entirely focused on updating our brand identity to better reflect who we are today and our vision for the future.

Some products might be updated to align with our new branding, but the specifications and quality will remain unchanged. Any changes will be clearly communicated to ensure a smooth transition.

Yes, we are always looking to introduce new products and features that align with our commitment to innovation and meeting customer needs.

There will be no impact on product availability and/or delivery times. Our operations will continue as usual, ensuring timely delivery of all orders.

You can reach out to your dedicated Key Account Manager via phone, email or our website. We are here to answer any questions and provide support during this transition.

No, our contact information will remain the same. You can continue to reach us through the existing phone numbers, email addresses and through our website.

We will communicate updates through our website, email newsletters, social media channels and through direct communications with our customers. Please make sure you are subscribed to our updates to receive the latest information.

This brand refresh is designed to strengthen our market position by showcasing our commitment to innovation, quality and customer satisfaction. We aim to enhance our brand recognition and reputation within the industry.

Detectamet remains dedicated to maintaining the trust and confidence of our customers. Our core values and commitment to providing high-quality, reliable products and services have not changed! This brand refresh is an evolution to better serve you and meet industry demands.

The brand refresh process will be fully implemented over the next six months or so. We are taking a phased approach to ensure a smooth transition and we will keep you updated every step of the way.

As we transition, there might be instances where you see both the old and new branding. For example, some products might still carry our old packaging while others feature the new design. We are working diligently to update everything and we aim to minimise any inconsistencies during this period.

During the transitional phase, as mentioned above, you may notice a mix of old and new branding across our products, packaging and marketing materials. This is a normal part of the process as we work to update everything in line with the new brand. We appreciate your understanding and patience as we make this shift.