Frequently Asked Questions
Detectamet Product Enquiries
Why use Metal & X-Ray Detectable Products? ⤶
Physical contaminants within the food production process can damage equipment and cause injury. If these contaminants aren't detected and they reach the consumer, your company will be faced with an expensive recall, which could seriously harm your brand's reputation. Choosing metal & X-ray detectable products, alongside regular calibration of your detection equipment, greatly reduces your risk of produce contamination.
How detectable are Detectamet’s products? ⤶
Our products are made using a unique, patented EU & FDA food-contact approved polymer that contains the highest level of detectable and x-ray visible additive. Detection is always subject to many variables, and we’d encourage you to read our detection guide for more information.
Can I request a Data Sheet or Technical Information for Detectamet products? ⤶
Absolutely! Our data sheets are available to download instantly from our Product Detail page. Simply navigate to the product and click on ‘Product Downloads’ to view the relevant documents. Alternatively, search for data sheets via our online document portal here!
Do Detectamet offer X-ray visible products as well as metal detectable products? ⤶
We sure do – in fact, we’re happy to say that 95% of our product range is both Metal Detectable and X-Ray Visible! There are some products which are only metal detectable, so please feel free to reach out to our friendly team with any query.
Can I request a custom product? ⤶
Certainly! We often manufacture custom products for our customers - from bespoke equipment to machinery & engineering parts. Please send us your requirements and we look forward to helping you with your enquiry.
Do you offer traceability systems? ⤶
Yes! For most of our products, we offer laser engraving and sequential numbering. This is ideal for production lines and high-risk areas where enhanced traceability of tools & equipment is required. Find out more here.
When was Detectamet founded? ⤶
Detectamet was founded in 2003, and we’re proud to have helped food, pharmaceutical and many other sectors mitigate their contamination risks for more than 20 years!
Where are you located? ⤶
Detectamet has 5 facilities around the world! Our HQ is based in Pocklington, United Kingdom which supports our wider network in Richmond, United States, Ottawa, Canada, Korschenbroich, Germany and Sydney, Australia.
Does Detectamet have any industry awards? ⤶
Detectamet has won several accolades for our outstanding commitment to food safety! Detectamet won the Queen’s award for Enterprise & Trade in 2015, and the best company award from the Society of Food, Hygiene & Technology in 2013, 2015 and 2022.
Does Detectamet advocate Sustainability and ESG practices? ⤶
Detectamet is a proud member of Ecovadis! Ecovadis is the world’s largest and most trusted provider of business sustainability ratings. Detectamet also have an in-house sustainability team; tasked with reviewing our footprint across all our operations.
Can I work for Detectamet? ⤶
Do you offer survey visits to site? ⤶
We are more than happy to attend your facility and conduct a review of where our products and solutions can help! Please contact us to discuss arranging a visit with a Detectamet product specialist.
Online Account, Purchasing & Delivery Enquiries
How do I login to the 'My Account' area on your website? ⤶
To login into your 'My Account' area, simply follow this link: My Account Login Area.
Can I purchase via credit terms rather than using a Credit Card? ⤶
Absolutely! Simply complete this short online form and we will arrange a credit account for you if we’re able to. You can then link your credit account to our online store so you can purchase simply by using an order reference of your choice.
Can I track my order? ⤶
Yes – once we have despatched your order from our distribution centre, you will receive an email with the tracking details which enables you to track and/or amend the delivery.
What if I don’t like the product(s), can I arrange a return? ⤶
In the unlikely event you’re not satisfied with a product, we are happy to accept returns within 30 days of delivery, providing the product is unused and in a saleable condition.
What is the last time I can order for same day despatch / express delivery? ⤶
Next-day delivery cut-off (where available) is 3pm local time.
Is there a minimum order quantity? ⤶
We sell our Detectable products either singularly or in a pack-size and this is indicated on the product-detail page.
How can I request invoices or a statement for my credit account? ⤶
Please feel free to call us or email us with your account details and we’ll get this to you right away!
Is there a minimum order quantity? ⤶
We can offer a product sample for most of our product range! Simply contact us with your requirements and if we can offer a sample with our compliments, we’ll get this shipped straight away!
Can I become a distributor of Detectamet products? ⤶
We are happy to discuss resale/distribution enquiries and would welcome a discussion! We have a very robust distribution network and would be happy to explore opportunities.
Does your website show distributor pricing? ⤶
It does – once you're approved as a certified Detectamet distributor, login to your account to see your preferential pricing.
I would like to purchase from a reseller, can Detectamet introduce me to a business in my region? ⤶
Of course – we would be happy to make an introduction between yourself and our approved distribution partner in your region!